Question 1

What is temporary car insurance?

Accepted Answer

Temporary car insurance provides short-term cover for your vehicle, from as little as 1 hour up to 28 days. It's perfect for borrowing a friend's car, test driving, or covering a vehicle between sales. You get instant cover with a valid certificate of motor insurance.

Question 2

How quickly can I get covered?

Accepted Answer

Once you complete your quote and payment, you'll receive your certificate of motor insurance instantly via email. The entire process takes less than 60 seconds, and you can start driving immediately after purchase.

Question 3

What's the minimum and maximum duration for temporary cover?

Accepted Answer

Our temporary cover starts from just 1 hour and can extend up to 28 days. You can choose the exact start and end times to match your needs, paying only for the time you need.

Question 4

Can I extend my temporary policy?

Accepted Answer

Yes! If you need to extend your cover, simply get a new quote through our website before your current policy expires. We'll provide a competitive rate for the additional time you need.

Question 5

How do monthly policies work?

Accepted Answer

Our monthly policies provide continuous cover that automatically renews each month. You pay a fixed monthly premium, and your policy remains active as long as payments are successful. You can cancel anytime with 30 days' notice.

Question 6

Can I cancel my monthly policy?

Accepted Answer

Yes, you can cancel your monthly policy at any time. Simply log into your dashboard and submit a cancellation request. You'll need to provide 30 days' notice, and you'll be covered until the end of your notice period.

Question 7

What happens if my payment fails?

Accepted Answer

If a monthly payment fails, we'll notify you immediately via email and give you 7 days to update your payment method. If payment isn't received within 7 days, your policy will be cancelled and you'll no longer be covered.

Question 8

How is my premium calculated?

Accepted Answer

Your premium is based on multiple factors including your age, driving experience, employment status, parking location, vehicle type, and coverage level. We use sophisticated risk assessment to provide you with a competitive quote tailored to your profile.

Question 9

Do you offer discounts?

Accepted Answer

Yes! We offer a £20 discount through our referral program - both you and your friend get £20 off when they purchase their first policy. We also provide competitive rates for experienced drivers and those with secure parking.

Question 10

Why is temporary cover more expensive per day than monthly?

Accepted Answer

Temporary cover is priced for flexibility and convenience - you only pay for the exact time you need without long-term commitment. Monthly policies benefit from spreading risk over a longer period, which allows us to offer lower daily rates.

Question 11

Are there any hidden fees?

Accepted Answer

No! The price you see in your quote is the final price you pay. There are no hidden fees, administration charges, or surprise costs. What you see is what you get.

Question 12

How do I make a claim?

Accepted Answer

To make a claim, log into your dashboard and navigate to the Claims section. Fill out the claim form with details of the incident, upload any supporting documents (photos, police reports), and submit. Our claims team will review and contact you within 24 hours.

Question 13

How long does a claim take to process?

Accepted Answer

Simple claims are typically processed within 5-7 working days. More complex claims involving third parties or investigations may take 2-4 weeks. We'll keep you updated throughout the process and aim to resolve your claim as quickly as possible.

Question 14

Will making a claim affect my future premiums?

Accepted Answer

Yes, making a claim may affect your future insurance premiums, both with us and other insurers. This is standard across the insurance industry as claims history is a key factor in risk assessment. However, we assess each case individually.

Question 15

What information do I need to provide when making a claim?

Accepted Answer

You'll need: your policy number, date and time of incident, location, description of what happened, details of any other parties involved, photos of damage, police report reference (if applicable), and witness statements if available.

Question 16

What does comprehensive cover include?

Accepted Answer

Comprehensive cover includes damage to your vehicle (even if it's your fault), damage to other vehicles and property, injury to other people, theft of your vehicle, fire damage, windscreen damage, and legal expenses. It's our most complete level of protection.

Question 17

What is third-party cover?

Accepted Answer

Third-party cover is the minimum legal requirement in the UK. It covers damage to other people's vehicles and property, and injury to other people, but does NOT cover damage to your own vehicle. It's typically cheaper but offers less protection.

Question 18

Am I covered to drive other cars?

Accepted Answer

Standard policies only cover the specific vehicle listed on your certificate. If you need to drive multiple vehicles, you'll need separate policies for each one. Our temporary cover makes this easy and affordable.

Question 19

Can I add business use to my policy?

Accepted Answer

Yes! During the quote process, you can select "Business Use" as an add-on. This covers you for using your vehicle for work purposes beyond commuting, such as visiting clients or making deliveries. An additional premium applies.

Question 20

What is compound release insurance?

Accepted Answer

Compound release insurance covers the cost of releasing your vehicle if it's impounded by police or authorities. This can cost £150-£300, so this add-on provides valuable protection if you're at risk of impoundment.

Question 21

How does the referral program work?

Accepted Answer

Share your unique referral code with friends and family. When they purchase their first policy using your code, they get £20 off and you earn £20 credit towards your next policy. There's no limit to how many people you can refer!

Question 22

When do I receive my referral reward?

Accepted Answer

Your £20 credit is added to your account immediately after your friend completes their purchase. You'll receive an email confirmation, and the credit will automatically apply to your next policy purchase.

Question 23

Can I use multiple referral credits at once?

Accepted Answer

Yes! All your referral credits stack and will be automatically applied to your next purchase. If you've referred 5 friends, you'll have £100 in credits to use on your next policy.

Question 24

Is this platform FCA regulated?

Accepted Answer

Yes, this platform is fully regulated by the Financial Conduct Authority (FCA). We comply with all UK insurance regulations and legal requirements to ensure your protection and peace of mind.

Question 25

Do I need to provide proof of no claims bonus?

Accepted Answer

For temporary cover, we don't require proof of no claims bonus. For monthly policies, providing proof of your no claims bonus can help reduce your premium, but it's not mandatory.

Question 26

Can I insure a car that's not registered in my name?

Accepted Answer

Yes! Our temporary cover is perfect for insuring vehicles you don't own - whether you're borrowing a friend's car, test driving, or driving a family member's vehicle. You just need their permission.

Question 27

What payment methods do you accept?

Accepted Answer

We accept all major debit and credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay. All payments are processed securely through Stripe.

Frequently Asked Questions

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Frequently Asked Questions

Temporary CoverWhat is temporary car insurance?

Temporary CoverHow quickly can I get covered?

Temporary CoverWhat's the minimum and maximum duration for temporary cover?

Temporary CoverCan I extend my temporary policy?

Monthly PoliciesHow do monthly policies work?

Monthly PoliciesCan I cancel my monthly policy?

Monthly PoliciesWhat happens if my payment fails?

Pricing & DiscountsHow is my premium calculated?

Pricing & DiscountsDo you offer discounts?

Pricing & DiscountsWhy is temporary cover more expensive per day than monthly?

Pricing & DiscountsAre there any hidden fees?

Claims ProcessHow do I make a claim?

Claims ProcessHow long does a claim take to process?

Claims ProcessWill making a claim affect my future premiums?

Claims ProcessWhat information do I need to provide when making a claim?

Policy TermsWhat does comprehensive cover include?

Policy TermsWhat is third-party cover?

Policy TermsAm I covered to drive other cars?

Policy TermsCan I add business use to my policy?

Policy TermsWhat is compound release insurance?

Referral ProgramHow does the referral program work?

Referral ProgramWhen do I receive my referral reward?

Referral ProgramCan I use multiple referral credits at once?

GeneralIs this platform FCA regulated?

GeneralDo I need to provide proof of no claims bonus?

GeneralCan I insure a car that's not registered in my name?

GeneralWhat payment methods do you accept?

Still Have Questions?

Phone Support

Email Support

Live Chat